Frequently Asked Questions
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Can We Pickup The Equipment
Yes, we provide pickup for UK customers at our address, Willington FP5, Tarporley CW6 0ND.
We also offer delivery at £1.50 per mile from Chester and global shipping rates are calculated at checkout.
Do You Offer Warranty?
Many of our products have comprehensive warranties. Please check the individual product descriptions.
How Do I Know If My Part Is Compatible with My Excavator / Other Machinery?
Our pin size guide linked above and the technical specifications in the descriptions for each of the mini excavators we sell should help to determine if your part is compatible. If not please contact us here.
How Long Does It Take To Process And Ship My Order
Most orders are processed within 1-2 business days and shipped within 3-4. Shipping times vary based on your location.
I Can't Find A Spare Part I Want
Which Pin Size Should I Use?
The 25mm pin size fits our Rhinoceros XN08, XN10-8, XN-12-9 or other diggers using the same pin setting while the 30mm pin size fits our XN18 and XN20 models along with other diggers using the same pin setting.
Still have questions? Contact us
Other Resources
For longer explanations such as how to choose an excavator model, please visit our articles page!